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Account Manager - FinTech/Logistics 🚀

  • Hybrid
    • Prague, Praha, Hlavní město, Czechia
  • Sales

Job description

About us  

We are one of the fastest-growing fintech companies in Europe and a trusted partner in factoring solutions for the Czech, Polish, and Slovak markets. At Malcom Finance, we’re not just shaping the future of finance; we’re also making logistics smarter and more enjoyable.   

Our goal is to create stress-free logistics. We provide solutions that allow SMEs in the logistics sector to finance their invoices quickly and effortlessly. This enables carriers to focus on their work while saving time and money. 

Purpose of the role  

You will be a trusted partner to our customers, focused on building and maintaining strong relationships with them. Your primary goal will be to ensure our customers can access the best products and services available. 

What will you do?

  • Be the first point of contact for customers seeking advice on products or services. 

  • Focus on customer retention by understanding their needs and how they utilize Malcom’s offerings. 

  • Drive portfolio profitability by maximizing the usage and adoption of Malcom products. 

  • Proactively reach out to customers to anticipate their needs and offer relevant Malcom products and services. 

  • Foster customer retention through active engagement and regular discussions. 

  • Listen to customer needs, collect their feedback, and collaborate with other departments to enhance product offerings. 

  • Develop long-term relationships with key decision-makers and stakeholders at client organizations to maximize mutual benefits. 

  • Collaborate with other departments (Marketing, Risk, Customer Service) to create special offers for top customers.

What do we offer? 

  • 5 days off for relaxation 🧘 above the Labor code regulation per year   

  • fully paid Multisport card 🤺 

  • Meal vouchers 🌮 

  • On-line/On-s language courses 🧑‍🎓 

  • Start-up atmosphere  

  • Friendly culture 💙 – team and company events/workshops 

  

What do we expect from you?

  • Great communication skills and a knack for giving and receiving feedback. 

  • At least 2 years of experience in sales or customer service, ideally in B2B. 

  • A goal and process-oriented mindset. 

  • A proactive, customer-first attitude – you love helping others succeed! 

  • Openness to new technologies and innovative solutions. 

  • A passion for sharing knowledge and finding the best solutions. 

  • Strong organizational skills – you can juggle multiple customer accounts and tasks. 

  • Good knowledge of MS Office. 

  • Czech or Slovak C2 level.

  • English at least B2 level. 

Sounds like you? We’d love to hear from you! 🚀
 

Why work with us?  

We are a team of over 60 people collaborating across regions. Innovation, growth, and mutual trust are central to what we do. We share a great sense of humour, value meaningful relationships, and work together toward common goals.  

Join us, and let’s discover if your values align with the DNA of Malcom Finance. Want to learn more about us? Don’t hesitate to get in touch. 

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