Customer Advisor CZ/SK

Responsibilities: 

• Provide excellent customer service to our clients on CZ and SK market – via phone and e-mail, 

• Actively influence customers satisfaction, 

• Provide professional technical and substantive support, 

• Have a chance to be involved in what we offer to our clients, 

• Handle inquiries and upselling, 

• Assist other departments in dealing with customers as needed. 

Benefits:

• 5 extra days off per year,

• Lunch card,

• Multisport card,

• 30 min lunch break already covered in 8 hours working shift,  

• On-line/On-site language courses,

• Start-up atmosphere,

• Trips to Prague for work & team events.

Experience: 

• Bachelor’s degree, 

• Min. 2-3 years of experience in customer service, preferably B2B. 

Knowledge: 

• MS Office 

• Fluent in Czech or Slovak 

• English level min. B2  

• Knowledge of the logistics and/or financial industry is welcome. 

Skills / Abilities: 

• Client oriented, 

• Open to technical innovations, 

• Able to handle difficult situations, 

• You are characterized by patience and empathy, assertiveness and high personal culture, 

• You are eager to share knowledge and derive satisfaction in finding professional solutions.