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Junior Customer Success Manager

  • Hybrid
    • Wrocław, Dolnośląskie, Poland
  • Sales

Job description

About us 

We are one of the fastest-growing fintech companies in Europe and a trusted partner in factoring solutions for the Czech, Polish, and Slovak markets. At Malcom Finance, we’re not just shaping the future of finance; we’re also making logistics smarter and more enjoyable. 

Our goal is to create stress-free logistics. We provide solutions that allow SMEs in the logistics sector to finance their invoices quickly and effortlessly. This enables carriers to focus on their work while saving time and money. 

As our company is growing we are looking for Junior Customer success manager

Purpose of the role? 

  • Support building and maintaining relationships with customers, 

  • Ensure best services and products are available to our customers, 

  • Focus on customers retention by learning their needs and utilisation of Malcom offering, 

  • Support the team in increasing product usage among customers. 

What will you do? 

  • Support building and maintaining relationships with customers, 

  • Ensure best services and products are available to our customers, 

  • Focus on customers retention by learning their needs and utilisation of Malcom offering, 

  • Support the team in increasing product usage among customers. 

     

What do we offer? 

  • 5 days off 🏖️ for relaxation above the Labor code regulation per year, 

  • Subsidy for meals (Lunch card Edenred) 🍔, 

  • 30 min lunch break already covered in 8 hours working shift 💪, 

  • On-line/On-site language courses🎓, 

  • Start-up atmosphere 💡, 

  • Keeping regular contact with colleagues from the Czech Republic 💙 through paid business trips mainly to Prague (for working and team building events as well). 

Why work with us? 

At the core of Malcom Finance is a commitment to creative openness. We embrace change with enthusiasm, actively seeking out new ideas and fresh perspectives that help us grow. Our culture is defined by proactive commitment and responsibility—we take ownership of our work, face challenges head-on, and continually push for excellence in everything we do. Our goal is not just to be a leader in financial solutions but to create an environment where every individual feels valued, heard, and empowered to make a difference. 

Job requirements

Experience: 

  • University degree, 

  • Initial experience in B2B sales or customer success area, 

  • Ideally background and experience in logistics industry.

Knowledge:  

  • English min on B2 level, 

  • Ability to work in CRM, along with monitoring own progress. 

Skills / Abilities: 

  • Good communication skills, including ability to provide and receive feedback, 

  • Openness to feedback and eagerness to develop new skills.

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